Black Flame Bookings Innovat8

Refund and cancellation policy

Effective 14 October 2026

Event cancellation

If the organiser cancels the event, eligible ticket holders will receive a refund of the ticket price through the original payment method.

Event changes

If the event is postponed or materially changed, the organiser will communicate the available transfer or refund process using the booking contact details.

Customer cancellations

Refund requests should be submitted as soon as possible. Requests received more than seven days before the event may be considered by the organiser, subject to costs already incurred and applicable consumer law. No-show tickets are ordinarily non-refundable.

Duplicate or incorrect charges

Duplicate charges and verified payment errors will be investigated and corrected. Never send card details by email or messaging.

Sandbox testing

No refund is required for the current Yoco sandbox checkout because no real money is charged.